Losing Trust

by Mandy Weger on November 28, 2011

Since we moved here on account of Mike’s job, it has required us to go through about a million and a half people for each step in the process. First, there was the person who held all of the information about the job but who didn’t post it when she said she would (over and over again). There have been HR people who promised us things they didn’t deliver on. There have been managers who are unresponsive. There was the promotion Mike was promised, oh, LAST NOVEMBER that those in charge dragged their feet on and haven’t responded to inquiries on the subject. There were the people in charge of getting our visa paperwork that had us running around for months to get everything in order, only to then say that we apparently WOULDN’T be getting visas. Instead, we’d be entering the country under a military agreement called “SOFA Status.”

Except…we still don’t have SOFA status. In fact, in a couple of weeks, we will officially be in this country illegally if the paperwork is not in order by that time. We’re trying to get the company to make some “suggestions” for what we might do if our legal status expires before our paperwork is in order. I’m really hoping that their answer isn’t “it’ll be fiiiine” but my hopes aren’t really that high.

And then we tried to purchase a car. Two people who were hired to help us relocate told us that we could purchase a car in this country and it would take a few extra steps, but it was possible. A day before we were supposed to purchase a car, it turned out that we wouldn’t be allowed to get insurance on the car (after at LEAST 6 or 7 emails confirming we could get insurance and two months of discussing it). A week later, they found an insurance company that WOULD insure us. So in order to pay for the car in cash, we cashed in some of our stocks and investments and spent weeks transferring the money into cash, incurring regular fees along the way for ATM transactions and whatnot.

So we found a car. We paid in cash for the car. We were supposed to pick it up a few days later. Mike returned his rental car, took a taxi to the dealership, and lo and behold, there was a problem. We can’t buy a car!! Shocker. So Mike was without a car and had no way of getting back home. The dealership lent him a car while we got other arrangements together.

There have been SO many fails on SO many people’s parts during this whole process. We cashed in thousands and thousands of dollars of our investments, incurred fees converting it to Euros in cash. We lost money on a deal that never should have happened in the first place. That money could still be sitting in an account, accruing money for our future children instead. Somewhere along the way, SOMEONE should have told us that no, it isn’t possible to buy a car. That we HAVE to rent even though it’s more expensive than purchasing.

We still don’t have all of our items from home, either. Our big items like our beds and our christmas tree aren’t here. We’ve been told for weeks that it would be “soon.” We’re trying to schedule the delivery for this week since we’re going out of town next week. I can’t imagine what people do if they buy an unfurnished place and wait for their furniture for months before it arrives.

At the risk of sounding dramatic, we just don’t trust people anymore. We just don’t. We don’t trust that anyone will do what they say they will. We don’t trust that people who assure us of something they “know” actually know anything at all. We don’t trust that people who are paid to help us will help us at all.

I had no idea when we took this job that I would lose faith in so much of humanity. We’ve always been prepared to the extreme…sending 3 or 4 confirmation emails to people on things just to be sure the status hasn’t changed, that we will be good to go. The fact that so many emails have gone back and forth telling us false information or misleading information is so, so disheartening.

I don’t trust that we’ll be “just fiiiine” if our legal status here expires before our paperwork is ready. I don’t think it’s fair of anyone to ask us to be here illegally because someone else didn’t do their job properly. In fact, I think it’s…um…illegal for someone to ask that of us. Personally, I’d rather spend Christmas back at home instead of in a Spanish jail cell if we’re caught.

It’s sad that an experience like this that was supposed to be fun and exciting has made us so much more cautious of everything and everyone. It’s sad that people who have our lives in their hands have misled us on numerous occasions. It’s sad that we used to want to travel and live abroad beyond our time here in Spain, but now we have to seriously, seriously reconsider that dream.

  • http://twitter.com/loverenovations Amanda

    I’m so sad that you’ve had such a rough time with all of this! You guys have been dealing with people disappointing you on this whole thing for such a long time now – I can’t even imagine how frustrated you are!!! I hope they do something to repay you for all that money you lost in the car thing, and I hope things start to go more smoothly soon!

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  • Anonymous

    I’m so sorry that you guys have had such a poor experience with the job/move abroad!  The parts with the cash for the car and the legal paperwork must be beyond frustrating.  Hope they can at least get the legal paperwork in time!

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  • http://opinionationblog.blogspot.com Grace

    That sounds super stressful  (especially the immigration/visa issues)!

    I don’t know if it will make you feel better, but it’s probable that most of the people didn’t deliberately mislead you. Rather, they just didn’t know the answer (after all, I don’t know anything about US immigration laws or regulations on driving/car ownership for foreigners  either). This was a big problem in China, because for cultural reasons no Chinese person is willing to say 1. they don’t know something or 2. give you a negative answer (they’ll just say something like, “Buying a car can be complicated”; this would mean no, but I didn’t know that at first). You might be encountering something like that in Spain (plus, aren’t Spaniards notoriously inefficient?). But as you learn more about Spanish culture, you’ll learn how to navigate the system (and what they are really saying). 

    Also, international shipping is completely unreliable (due to weather, customs, etc.; plus you are a very small fish and so they will delay your shipment to fit in better with their other customers if  necessary). It took one of my husband’s colleagues over 3 months to get his stuff (ours came within 7 weeks). I wouldn’t make any plans about it until the stuff is actually in port (and even then customs can be fluky). 

    I hope you feel better soon.

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  • Jacqueline Dieffenbacher

    Long time reader, but never comment!

    My mother works for the US Foreign Service and I grew up all over the world. Just thought it might be something for you guys to consider if you do want to keep traveling the world! The foreign service does hire engineers and you won’t have all this crazy moving drama nonsense: http://careers.state.gov/specialist/vacancy-announcements/ce

    The nice thing about the way I was raised is that there is always a lot of support wherever you move. Being part of an American embassy or consulate community gives you lots of support in your new home and helps you love living overseas. 

    Hope things start getting easier for you guys so you can enjoy your time in Europe. I lived in Portugal for 4 years, so I relate to some of the things you are writing about.

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    Mandy Reply:

    Jacqueline, thank you!! When we’re finished with this assignment, we might look into other opportunities for Mike. I really appreciate the link! That’s so cool that you grew up traveling. Sometimes I can see ourselves raising a family like that, so it’s wonderful to hear that you had a great experience with it!

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  • Bonnie

    Im so sorry :( In terms of immigration woes, I can completely identify with you there as we have been having issues with my husband’s visa all year and it is STRESSFUL just waiting and not knowing if people are going to give you the right paperwork in time or anything. Here’s hoping that your visa stuff works out asap!!! And the money stuff too.

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  • http://fortytwentyfour.blogspot.com/ Catherine

    I don’t know if this will make you feel better, but this fairly normal in the land of ex-pat living.  I used to handle all the ex-pat arrangements for my project and on average, it took at least 5 months for people to get their stuff.  Most of the time the shipping company does give updates or stuff is held at customs because they say the paper work isn’t in order when it is.  The work visa thing is similar to the problems we have in Zambia too.  I think everyone on our project has been illegally in country at least 2 or 3 times.  I have been illegally in the country twice (I have a temproray work visa).  My sister, who’s husband is in the army has been asked to leave the country because her military paperwork wasn’t in order.  Her stuff arrived 3.5 months after it was supposed to.  She’s still getting utility bills from Italy even though she left 14 months ago.  I had similar problems when living in England.  I had to pay tutition earlier than originally told and eneded up having to convert money from my US account.  I also found out that they canceled my degree program 2 days after I arrived.  Sort of amazing.  I think it’s just the way things go.  A lot of the time, regulations and other rules change so often that people can’t keep up or locals deal with ex-pat so infrequently that what they think is current practice really isn’t.  I’m really sorry you are having to deal with this. 

    One piece of advice I have it to contact your local consulate or the embassy.  There is usually a regulations handbook or American ex-pat guide to regulations that one of the volunteer groups associated with the embassy sells.  I had one in Moscow and I’ve seen them in bookstores in Zambia.  They are really useful.  The embassy might also be able to send you some resources.

    I hope that helps some. 

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    Mandy Reply:

    Thanks, Catherine! The shipment of our items is annoying, but I can handle it. The bigger issue is being in the country illegally. It’s no small matter here, as there are weekly police checkpoints right at our exit off of the interstate. They pull everyone over (for alcohol checks), and would take us into custody if they looked at our passport (which they would). It’s already happened to another family we know. I refuse to take that lightly! 

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  • http://www.fearlesslyfree.com Jess

    I can’t offer up any fabulous advice like those which you’ve gotten from other ex-pat commenters, but I can offer moral support whenever you need it.  This totally blows.  I wish I could punch someone in the face for you.  Maybe that would get them moving quicker on making sure you’re not in the country illegally. 

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  • http://profiles.google.com/melinda.draffin Melinda Draffin

    I have no great wisdom to offer, just wanted to say that I’m sorry for all you’re going through! How terrible!  Praying for you guys.

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  • Jen

    Sorry to hear that you are going through this and feeling this way. I am about to go through a similar process in relocating for my husband’s job but I already live abroad and relocated myself the first time so I feel confident that I learned a few things to make the process easier. First, go to the source via the internet before trusting people, even if they are hired to help you. I know that sounds so negative but there are other people in your shoes and you can find them online, google English forum Spain or Americans in Spain and you’re likely to find some discussion boards focused on relocating to Spain. I still reference my local English forum 4 years after relocating and always find great information. For example, I found a popular website for apartment advertisements and was able to find a nice furnished apartment even when my husband’s company hired realtor turned up empty handed. He then approached the realtor with the listings I found ad the realtor set up appointments and gave final approval but we would not have gotten this apartment if I didn’t put int eh leg work myself and the few the realtor suggested were significantly smaller so it payed off. See what you can do to speed up the paperwork but I imagine you may end up illegal for a period, it happened to me and it just happened to my husband due to an error which caused his form to be returned, both were remedied before we had any problems. Best  of luck on your paperwork, please don’t give up on humanity, just embrace the Spanish siesta culture and educate yourselves about the process so you can pressure his employeer.

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  • Monica

    So sorry to hear that it’s been so difficult. I swear the world would be a much better place if people just did their jobs. Hugs!

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